In order to provide you with proper care, all lab work is to be ordered by the practitioner. There may be times when the practitioner feels it is in the best interest of the patient to schedule a return appointment to review these lab results.
Please allow 5-7 days for test results. We will contact you by mail or phone. At times appointments may be required by the practitioner to review these results with you.
If you are contacting our office with a pressing issue and a message cannot be left on our staff's voicemail you may press 0 at anytime to be connected with our front office. If you need to leave a message to schedule future appointments, request prescriptions refills or have questions regarding your account, please leave a message for our staff to return your call.
Appointment reminders are now sent out via email and can be verified through your secure patient portal. It is not necessary to log in to your portal account and confirm your appointment, but is welcomed by staff members if done. If you would like to cancel your appointment online, a login to your secure portal account is required. If you are unable to keep your scheduled appointment please contact our office 24 hours prior to your scheduled visit.
We realize that special forms are sometimes necessary to provide documentation of medical conditions. Completing forms is time consuming and generally falls outside the contractual relationship between you and your insurance company. All forms requested without an appointment will need to be reviewed by the office to determine if an appointment is necessary. Please drop them by the office with a phone number so we can contact you when a determination is made. Fees for these types of forms will vary according to the complexity of the paper work.
ALL FMLA papers require an appointment with Dr. Wallace. Fees for completion of FMLA papers will vary according to the complexity of the case.
Blue cards needed for school may also require an appointment with the practitioner.
Please notify the nurse or medical assistant at the time of your visit if you will require an excuse.
We are happy to welcome new patients! At this time, however, our relationship with United Health Care, Cigna, Humana, and a few other insurance networks is limited to existing patients only. If you have any questions about your insurance, please refer to the list below or contact us to ask.
To verify our physicians' participation with your insurance carrier, you may visit your insurance provider's website or call the telephone number on the back of your insurance card.
We participate in many managed care plans and see patients with traditional insurance. Below is a list of plans we are currently accepting new patients under.
Many plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, and most major credit cards at our office.
Please bring your insurance card with you for each visit and notify our front desk prior to seeing the practitioner or lab anytime your insurance coverage changes.
If you have other insurance feel free to contact our office to verify participation.
Payment is due at the time of service unless arrangements have been made in advance with written approval by the office manager and Dr. Wallace. We accept Cash, Check, Money Order and Credit / Debit Card payments.
Please keep in mind that your insurance policy is basically a contract between you and your insurance company. We have made prior arrangements with many insurance companies and other health plans to accept an assignment of benefits. We will bill them, and you are required to pay all co-payments, deductibles and non-covered services at the time of your visit.
If you are insured by a plan that we do not have a prior arrangement with, we will file the claim for you on an unassigned basis as a courtesy to you, provided we have accurate claims filing information. Your insurance carrier will send the payment directly to you. Therefore, our charges for your care are due at the time of service.
Please review our Insurance Participation page to see what insurance we accept.
Not all insurance plans cover all services. In the event your insurance plan determines a service to be "not covered", you will be responsible for the complete charge. We will try and inform you prior to your visit if we believe a service may not be covered but as all policies are different this may not always be possible. Health plan coverage varies significantly by carrier, by employer, and/or by contract. We cannot know the benefits and exclusions of each patient's health plan. It is the patient's responsibility to know and understand their plan coverage and benefits. All questions regarding your policy benefits should be directed to your insurance carrier.
Many insurance companies do not cover visits with the Nurse Practitioner. If you are seeing the Nurse Practitioner please contact your insurance carrier prior to your appointment to avoid any unexpected expenses. Do not assume your visit is covered unless your carrier confirms these visits are a covered benefit.
We understand that there might be a situation when you do have to call us for a prescription. Please look at the list below and see what you can do to avoid incurring a prescription refill fee.
Every request for a refill requires the following steps: