Q: Does the office close for lunch?
A: We forward our phones to our answering service from 12:00 to 1:00; however, our office is usually open during this time.

Q: What insurances do you take?
A: We currently participate with Medicare, most Blue Cross / Blue Shield, United Health, NAMCI, Cigna, Aetna and Tri-care Standard.  If you have other insurance feel free to contact our office to verify participation. 

Q: Are Nurse Practitioners covered by all insurances?
A: No, unfortunately not all insurance companies cover Nurse Practitioner visits.  Our office staff will do it's best to help you determine if your policy covers nurse practitioner visits.  We will make every effort to inform you of this prior to scheduling appointments.

Q: Are you taking new patients?
A: We will begin accepting new patients after the first of the year, however we are unable to accept any new United HealthCare, Private Health Care Systems, Humana, Blue Advantage, BCBS Personal Choice, BCBS Primary Select or Medicaid patients at this time.  Patients seeking a Medicaid / Alacaid Physician, please call the Madison County Medical Society at 256-881-7321.

Q: Do you admit to the local hospitals or make daily rounds on your patients?
A: No, Dr. Wallace has elected to use Dr. Misra to oversee her patients while in the hospital.  The Hospitalist will keep Dr. Wallace informed on status her patients health.

Q: What holidays is your office closed?
A:  We are typically closed New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day and at times the day after Christmas. 

Q: Are appointments required?
A: We do require appointments, however we do have same day appointments worked into the schedule for patients with acute health issues such as sore throats, colds urinary tract infections, etc.

Q: Do you require appointments for lab work such as throat cultures, urinalysis or blood work?
A: Yes.  In order for your insurance carrier to process claims for laboratory tests they have to be ordered by the physician or nurse practitioner and submitted with a diagnosis.  Scheduling an appointment also helps to ensure we have staff in the office to perform the test.

Q: How long will it take to refill my prescriptions?
A: We have a 48 hour turn-around time on all prescription requests.  Some prescription requests require an appointment with the physician or nurse practitioner.  Please note, we will not write prescriptions for antibiotics without an examination by the physician or nurse practitioner.  Please contact our office 1 to 2 weeks prior to taking your last dose of medication to ensure you do not miss taking any of your medications.

Q: What if I need medical care and your office is closed?
A: If you have an emergency call 911.  All other calls may be directed to the physician on call by calling our office at 256.533.5211.

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